You have an unanswered question?


Our call center agents are fully dedicated to your enquiries Mondays to Fridays from 7.30am to 7pm (uninterrupted) and Saturdays from 8.30am to 12.15pm and from 1.15pm to 5.15pm.


You can also send us a message!


Find below our frequently asked questions:

First call our Customer Service at 03 88 77 70 70

If they confirm that the Lost Belonging Department found your item you will be able to pick it up Mondays to Thursdays from 7am to 3pm at the control room located at the entrance of the CTS Headquarters of Cronenbourg.


Our Headquarters is located at the Cronenbourg CTS warehouse:


Compagnie des Transports Strasbourgeois
14 rue de la Gare aux Marchandises
CS 15002 - 67035 STRASBOURG CEDEX 2


How to get there:

  • By public transportation: "Gare aux Marchandises" stop on lineG.
  • By car: autoroute A4/A35, exit Cronenbourg - 2nd exit at the round-about. The warehouse will be on your right.
  • From downtown: direct access through the boulevard Wilson and the rue du Faubourg de Saverne.


You can board your bike for free in the last tram compartment outside rush hours: 7 to 9 am and 5 to 7pm. On the other hand it is not allowed to board your bike on a bus. 


Moreover, only small dogs kept in a basket are allowed to board the buses and trams. Blind people who would like to travel with their helper dog must request a special authorization.


These advetising spaces are commercialized by JCDecaux. Please send your enquiries to:



27 quai Olida


Téléphone 03 90 40 50 00

Fax 03 90 40 50 09



These advetising spaces are commercialized by MEDIATRANSPORTS. Please send your enquiries to:



1 rond point Victor Hugo




These advertising spaces are reserved for public events or non-profit associations.


If this is your case, please contact our Customer Service at 03 88 77 70 70.


If accompanied by an adult, children under the age of 4 ride the buses and the trams for free.


Yearly subscriptions can be terminated by sending us a written request either per postal mail or per email through our the contact form of our website. 


If a monthly direct debit was setted up, we must receive your termination request before the 20th of the ongoing month in order take it into consideration for the next month. If not, the next month's direct debit will be honored and the termination will be taken into account the following month.


It is not possible to list all the stops and stations of a line in our timetables. It would require us to change the format and the number of pages. Timetables are designed to be pocket-sized and easy to read!


This being so, specific timetables for each stop or station can be downloaded from our website: click here


Click here to contact us !