I’m trying to order a Badgéo card but my request was refused. Why?

Your request for a Badgéo card was refused because some documents were not compliant.

This may be due to:

• Incorrect format: invalid ID document, blurry or poor-quality photo, etc.
• Non-compliant document: proof of address, proof of solidarity fare entitlement, etc. Please submit a new request directly from your CTS customer account, ensuring that all required documents meet the specified requirements.

Also see: