What if I already have a subscription with one of the partners (CTS, Vélhop or Citiz)?

For CTS: if you already hold a CTS subscription, you must cancel your current subscription. Cancellation is not automatic: : you must complete 

• the cancellation form (for subscriptions paid by direct debit)
• the refund form(for subscriptions paid upfront).

For Vélhop: the same person cannot rent two bikes simultaneously. Subscribing to the Pass Mobilité automatically cancels your existing Vélhop subscription. However, no compensation or refund will be given.

For Citiz: once your Pass Mobilité application has been received, Citiz updates your account so you benefit from the rate corresponding to the chosen formula.