All CTS subscriptions can be:

• Loaded onto a badgéo card, which must be validated each time you board a vehicle, including during transfers.
• Or used in digital format on the CTS mobile app, via the Badgéo on mobile feature (available on Android only). 

To update your bank details, please contact us via the online contact form.

To ensure the change applies from the following month, your new RIB must be submitted before the 20th of the current month.

Any request received after this date will take effect from month M+2.

PLEASE NOTE:

By completing the cancellation form below, you are requesting the PERMANENT CANCELLATION of your subscription. This will terminate the direct debit agreement for the person(s) whose name(s) you provide.

Furthermore, the cancellation can only be considered valid once you have received an automatic email confirming receipt. The email in question must be kept. It serves as proof in the event of a dispute.

Any request for permanent cancellation of a subscription paid by direct debit must be made before the 20th of the month to be taken into account the following month. Otherwise, the direct debit for the following month will be honoured and the cancellation of the subscription will only be taken into account the month after that.

To cancel your subscription, simply complete the cancellation request form.

You will receive an automatic confirmation email, which serves as proof that your request has been recorded. Keep it safe, as it serves as proof in the event of a dispute.

Cancellation is final. To subscribe again, a new application will be required.

Refund requests must be submitted using the refund form.

⚠️ Do not confuse this with a cancellation request, which must be submitted using the cancellation form.

As stated in the General Terms and Conditions, CTS responds to refund requests within 15 working days.

If approved, refunds are issued within a maximum of two months, either by bank transfer, cheque sent by post, or as a discount voucher or compensation tickets.

You can apply or renew your entitlement:

• Online: log into (or create) your CTS customer account and follow the steps.
• At the CTS agency: 9 Place Saint-Pierre-Le-Vieux, Strasbourg.

Has your family quotient decreased and made you eligible for a greater discount?

Case 1 -You have a subscription that you purchase each month.
To update your eligibility, send your new certificate:

• Online: log into (or create) a CTS customer account on the website or via the CTS app, then go to My online services > Solidarity fare > Make a request. Processing time: 72 hours.
• At a CTS agency: processed immediately. Don’t forget to bring all affected Badgéo cards.

Has your application for solidarity fares been refused? Please check that you provided the correct documents:

• If you are a CAF beneficiary: a CAF payment certificate dated within the past three months.
  ⚠️ Family quotient certificates are not accepted. ⚠️
• If you are not a CAF beneficiary or are a non-grant student: a valid Unique Family Quotient certificate issued by the Eurométropole de Strasbourg, stating the "CTS Value".
• If you are a grant-funded student: your grant notification for the current academic year (levels 1 to 7).

All information is available on the Reduced-fare subscriptions page.

This free subscription is available for young people aged 4 to 17 inclusive who meet one of the following conditions:

• Live in one of the 33 municipalities of the Eurométropole de Strasbourg or in Kehl.
• Are boarders (full-time residents) in a school located within the Eurométropole de Strasbourg.

How to apply ?

• Online: log into (or create) a CTS customer account and follow the steps.
  A Badgéo card loaded with the free subscription will be sent to your home or made available for Click & Collect at a CTS agency within a few days.
• Via the CTS mobile app: use the Badgéo on mobile function (Android only).
  Your phone replaces the physical Badgéo card - no need for a plastic card!
• At the CTS agency: you will leave immediately with a Badgéo card loaded with the free subscription for 4-17 year olds.
  ⚠️ Card creation fees apply when the card is created at the agency.

You may provide proof of address in your own name, together with a document proving your relationship (for example, a family record book or birth certificate). This confirms that your child lives at the same address as you.

You must also fill in the ‘Host’ box, specifying the name of the host parent, and tick the ‘sworn statement’ box. 

Yes - the process is even simpler.

If you have not yet done so, create your customer account on the CTS Online Agency. Then click "Apply for a free subscription" in the My online services section and follow the steps.

The subscription will be loaded onto your child’s Badgéo card the day after your request is validated. To activate it, the card must be presented at a validator or bus/tram ticket machine.

This step is essential for the subscription to be loaded onto the Badgéo card. 

If you apply after the 15th of the month, the next monthly payment will still be taken. You will then need to request a refund for the overpayment for that month.

During a ticket inspection, the inspector cannot know whether you are eligible for free travel unless you can present a valid subscription. The same applies when boarding a bus. This is why you must complete the application process and hold a valid subscription, even if it is free.

As with all passengers, failure to present or validate your subscription may result in a fine. Travelling without a valid travel document can lead to a penalty fare.

Free travel does not exempt you from following the rules or from adopting the right habits when using the bus/tram network.

Yes, absolutely! A single CTS Online account can manage several subscriptions - for one or more adults and one or more children.

The Online Agency also allows you to order a Badgéo card, check your fare entitlements or request a TER add-on for free TER travel within the Eurométropole de Strasbourg. You can handle all your family’s travel needs from one account.

If you live outside the 33 municipalities of the Eurométropole de Strasbourg, you must buy a subscription appropriate to your age group, even if you are under 18.

Yes. If you live within the Eurométropole de Strasbourg, you can request a TER add-on to be added to your free Badgéo subscription.

To request or renew your TER add-on free of charge, apply via the CTS Online Agency or directly at the CTS agency.

You must activate the add-on by placing your Badgéo card on a dedicated terminal at the CTS agency or by reading the contents of the Badgéo with the CTS app.

Yes, the free subscription for 4-17 year olds gives access to CTBR bus routes for journeys within the Eurométropole de Strasbourg.

Yes, these services will remain accessible with your free subscription for 4-17 year olds. 

Passengers eligible for free travel who currently hold a combined Simplicités TER + CTS subscription or a Fluo Grand Est + CTS combined subscription will need to use two separate passes: a free CTS subscription for travel on the CTS network, loaded onto a personal Badgéo card or onto the CTS App via NFC and a TER or Fluo Grand Est subscription, loaded onto a Simplicités card or a Badgéo Fluo Grand Est card.

There is no combined subscriptions available for people eligible for CTS free travel.