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SUBSCRIPTIONS

Full fare, Reduced fare

How do I cancel a CTS subscription?

PLEASE NOTE:

By completing the cancellation form below, you are requesting the PERMANENT CANCELLATION of your subscription. This will terminate the direct debit agreement for the person(s) whose name(s) you provide.

 

Furthermore, the cancellation can only be considered valid once you have received an automatic email confirming receipt. The email in question must be kept. It serves as proof in the event of a dispute.

 

Any request for permanent cancellation of a subscription paid by direct debit must be made before the 20th of the month to be taken into account the following month. Otherwise, the direct debit for the following month will be honoured and the cancellation of the subscription will only be taken into account the month after that.

 

To cancel your subscription, simply complete the cancellation request form.

You will receive an automatic confirmation email, which serves as proof that your request has been recorded. Keep it safe, as it serves as proof in the event of a dispute.

Cancellation is final. To subscribe again, a new application will be required.

⚠️For cancellation to take effect from the following month, the request must be submitted before the 20th of the current month. After that, cancellation will take effect from the following month (M+2).


Exemple : a cancellation submitted on 21 July will take effect in September, not August.